Effective Date of this Shipping Policy: May 17, 2025
Last Updated: May 23, 2025
OVERVIEW
This Shipping Policy outlines the terms and conditions for delivery of products and services purchased from Barcelona Mom Life. By placing an order, you agree to all terms contained herein.
PRODUCT CATEGORIES AND DELIVERY METHODS
Digital Products and Services
- Immediate Delivery: Digital downloads, software licenses, online courses, and digital content are delivered instantly upon payment confirmation
- Access Credentials: Login information and access links are sent to the email address provided during checkout
- No Physical Shipping: Digital products require no physical shipping and are available for immediate download/access
Physical Products (If Applicable to Your Purchase)
- Processing Time: 1-3 business days for order processing before shipment
- Shipping Methods: Standard and expedited options available at checkout
- Tracking Information: Provided via email once items ship
Services and Consultations
- Scheduling: Service appointments scheduled within 2-5 business days of purchase
- Confirmation: Service details and scheduling information sent via email
- Virtual Delivery: Online consultations delivered via specified platform
SHIPPING DESTINATIONS AND RESTRICTIONS
Domestic Shipping (United States)
- Coverage: All 50 states, Washington DC, Puerto Rico
- Delivery Time: 3-7 business days standard, 1-3 business days expedited
- Shipping Costs: Calculated at checkout based on weight and destination
International Shipping
- Available Destinations: Global with some exceptions
- Delivery Time: 7-21 business days depending on destination
- Customs and Duties: Customer responsibility; we are not liable for customs delays or additional fees
- Prohibited Destinations: Any countries currently in conflict.
Shipping Restrictions
We do not ship to:
- P.O. Boxes for certain products
- Military APO/FPO addresses
- Locations where products are prohibited by law
SPANISH AND EU SPECIFIC SHIPPING TERMS
EU/Spanish Customer Rights
- Delivery Timeframe: Physical goods delivered within 30 days unless otherwise specified
- Risk Transfer: Risk of loss transfers upon delivery to carrier for shipping
- Delivery Confirmation: Proof of delivery required for completed shipments
Spanish Market Compliance
- Consumer Protection: Complies with Spanish Royal Legislative Decree 1/2007
- Delivery Standards: Meets Spanish consumer protection delivery requirements
- Language Support: Spanish-language shipping communications available upon request
Import Duties and Taxes (EU/Spain)
- Customer Responsibility: All import duties, VAT, and customs fees are customer responsibility
- Delivery Delays: Not liable for customs-related delays
- Documentation: Proper customs documentation provided with all shipments
DELIVERY TERMS AND CONDITIONS
Delivery Attempts
- Standard Policy: Up to 3 delivery attempts for physical products
- Unclaimed Packages: Returned to sender after 15 days if unclaimed
- Redelivery Fees: Customer responsible for redelivery charges
Delivery Confirmation
- Signature Required: For orders with senstive documentation or as specified
- Safe Delivery: We are not responsible for packages left unattended per customer instruction
- Address Accuracy: Customer responsible for providing accurate delivery addresses
Failed Deliveries
- Incorrect Addresses: Customer responsible for additional shipping charges for address corrections
- Refused Packages: Subject to restocking fees and return shipping charges
- Unclaimed Items: Storage fees may apply after 30 days
SHIPPING COSTS AND FEES
Calculation Methods
- Real-Time Rates: Shipping costs calculated at checkout based on carrier rates
- Handling Fees: May include packaging and handling charges
- Insurance: Optional shipping insurance available for valuable items
Free Shipping Promotions
- Minimum Orders: Free shipping thresholds clearly displayed
- Geographic Restrictions: Free shipping may not apply to all destinations
- Promotional Terms: Subject to specific terms and conditions
International Shipping Costs
- Base Rates: Calculated by weight, dimensions, and destination
- Additional Fees: Customer responsible for any customs broker fees
- Currency: All shipping costs displayed in Euros.
DAMAGE, LOSS, AND INSURANCE
Damaged Packages
- Inspection: Inspect packages immediately upon delivery
- Reporting: Damage must be reported within 48 hours of delivery
- Documentation: Photos of damaged items and packages required
- Resolution: Replacement or refund at our discretion
Lost Packages
- Carrier Responsibility: Claims filed with shipping carrier for lost packages
- Investigation Period: 10-15 business days for carrier investigation
- Resolution: Replacement shipped or refund issued after investigation
Shipping Insurance
- Availability: Optional insurance available for high-value items
- Coverage: Covers loss, damage, or theft during transit
- Claims Process: Customer must file claims directly with insurance provider
SPECIAL SHIPPING CIRCUMSTANCES
Expedited Shipping
- Availability: Subject to stock availability and carrier schedules
- Cutoff Times: Orders must be placed by [Time] for same-day processing
- Exclusions: Certain products may not qualify for expedited shipping
Holiday and Peak Season Shipping
- Delays: Expect delays during peak seasons (Black Friday, Christmas, etc.)
- Cutoff Dates: Holiday delivery cutoff dates published seasonally
- Carrier Limitations: Subject to carrier capacity and scheduling
Hazardous Materials
- Restrictions: Certain products subject to hazardous material shipping regulations
- Additional Fees: Hazmat fees apply where required
- Carrier Limitations: Limited to ground shipping only
DIGITAL DELIVERY SPECIFICATIONS
Email Delivery
- Primary Method: Digital products delivered to checkout email address
- Backup Systems: Secondary delivery methods available if primary fails
- Spam Filters: Check spam/junk folders for delivery emails
Download Access
- Time Limits: Download links active for 30 days after purchase
- Attempt Limits: Limited number of download attempts
- Technical Support: Available for download issues
Account-Based Access
- Login Credentials: Sent within 30 minutes of purchase confirmation
- Password Reset: Self-service password reset available
- Account Duration: Access duration clearly specified at purchase
FORCE MAJEURE AND SHIPPING DELAYS
Circumstances Beyond Our Control
We are not liable for shipping delays caused by:
- Natural disasters, severe weather conditions
- Government actions, customs delays
- Carrier strikes, equipment failures
- Global pandemic restrictions
- Civil unrest or military actions
Notification and Resolution
- Customer Notice: We will notify customers of significant delays
- Alternative Arrangements: We may offer alternative shipping methods
- No Liability: No compensation for delays beyond our control
MODIFICATION OF SHIPPING TERMS
Policy Updates
- Notice: Changes to shipping policy posted on website
- Effective Date: New terms apply to orders placed after effective date
- Notification: Email notification for significant policy changes
Service Changes
- Carrier Changes: We reserve the right to change shipping carriers
- Rate Adjustments: Shipping rates subject to change without notice
- Service Modifications: Shipping options may be added or removed
CUSTOMER RESPONSIBILITIES
Accurate Information
Customers must provide:
- Correct and complete shipping addresses
- Valid contact information
- Accurate product selection and quantities
Availability for Delivery
- Delivery Windows: Be available during estimated delivery windows
- Special Instructions: Provide any necessary delivery instructions
- Contact Availability: Maintain contact availability for delivery questions
CONTACT INFORMATION
For shipping-related questions:
- Email: support@barcelonamomlife.com
- Hours: Monday – Friday, 9 AM – 5 PM CEST
- Response Time: Within 24-48 hours
Spanish/EU Customer Support
- Spanish Language: Support available in Spanish
- EU Time Zones: Support hours accommodate European time zones
- Local Regulations: Staff trained in Spanish/EU shipping requirements
DISPUTE RESOLUTION
Shipping Disputes
- Internal Resolution: First attempt resolution through customer service
- Carrier Claims: Assistance with filing carrier claims when appropriate
- Documentation: Maintain records of all shipping communications
Spanish/EU Specific Dispute Resolution
- Consumer Protection: Spanish customers may contact AECOSAN for shipping disputes
- EU Mediation: EU customers may access EU Online Dispute Resolution platform
- Local Jurisdiction: Spanish courts have jurisdiction for Spanish customer disputes
LEGAL COMPLIANCE
International Trade Compliance
- Export Regulations: Compliance with all applicable export regulations
- Sanctions: No shipping to sanctioned countries or individuals
- Documentation: Proper customs and export documentation provided
Data Protection
- Shipping Data: Personal shipping information handled per our Privacy Policy
- GDPR Compliance: EU shipping data processed in compliance with GDPR
- Retention: Shipping records retained per legal requirements
INTEGRATION WITH OTHER POLICIES
This Shipping Policy works in conjunction with:
- Terms of Service: General terms and conditions
- Refund Policy: No refunds policy affects shipping refunds
- Privacy Policy: How shipping data is collected and used
- Product Warranties: Shipping may affect warranty coverage
IMPORTANT NOTICE: This shipping policy is legally binding and forms part of your purchase agreement. Please review carefully before placing orders.
Company Information:
Barcelona Mom Life
support@barcelonamomlife.com
AP 27037
Barcelona 08080
Spain