Effective Date of this Refund and Returns Policy: May 17, 2025
Last Updated: May 23, 2025
OVERVIEW
NO REFUNDS, RETURNS OR EXCHANGES ALLOWED
All sales of products and/or services on this website are final. There are no refunds, returns, or exchanges allowed as specified in this refund and returns policy. There will be no exceptions. Please carefully review all products before purchasing to ensure that you have purchased the correct product. We truly believe in giving more than receiving and each of our products and services is designed by keeping this core principle in mind. The prices are intentionally kept reasonably low in price as compared to market value to give you the tools and information you need at an affordable price. Failure to use the product you purchased from us does not give you the right to refuse payment of any associated charges.
LEGAL DISCLAIMERS AND EXCEPTIONS
Statutory Rights
This policy does not affect your statutory rights under applicable consumer protection laws. In jurisdictions where “no refund” policies are prohibited or restricted by law, the minimum refund rights required by law shall apply.
Digital Content and Services
For digital products, downloads, and online services:
- Access is granted immediately upon payment confirmation
- Once accessed or downloaded, all sales are final
- No refunds will be provided for digital content that has been accessed
Subscription Services
For recurring subscription services:
- You may cancel future billing cycles at any time
- No refunds for current or past billing periods
- Access continues until end of current billing period
- Cancellation must be requested through your account portal or customer service
PURCHASE VERIFICATION REQUIREMENTS
Before completing any purchase, customers must:
- Review all product descriptions, specifications, and terms
- Confirm compatibility with their systems/needs
- Verify pricing and billing information
- Acknowledge acceptance of this no-refund policy
DEFECTIVE PRODUCTS OR SERVICES
In the rare event of a genuinely defective product or service:
- Contact customer service at support@barcelonamomlife.com within 48 hours of purchase
- Provide detailed description of the defect
- We reserve the right to offer repair, replacement, or store credit at our sole discretion
- No cash refunds will be provided
BILLING DISPUTES AND CHARGEBACKS
Unauthorized Transactions
- Report unauthorized charges within 24 hours
- Proof of unauthorized use required
- We will investigate and respond accordingly
Chargeback Policy
- Customers who initiate chargebacks for legitimate purchases may be banned from future purchases
- We will contest all unwarranted chargebacks
- Legal action may be pursued for fraudulent chargeback claims
JURISDICTION-SPECIFIC PROVISIONS
United States
This policy complies with FTC guidelines and state consumer protection laws where “as-is” sales are permitted.
European Union (Including Spain)
IMPORTANT NOTICE FOR EU/SPANISH CUSTOMERS:
Under EU Consumer Rights Directive 2011/83/EU and Spanish Royal Legislative Decree 1/2007 (General Law for the Defense of Consumers and Users), certain statutory rights may apply that cannot be waived by this policy:
Digital Content Exceptions:
- If you are purchasing digital content (downloads, software, online courses, digital media), you expressly agree to immediate performance and acknowledge that you lose your right of withdrawal once performance has begun.
- By completing your purchase, you provide explicit consent for immediate delivery and waive withdrawal rights for digital content under Article 16(m) of the Consumer Rights Directive.
Services Exceptions:
- For services that begin immediately upon purchase, you expressly request immediate performance and acknowledge loss of withdrawal rights under Article 16(a).
- This includes consultations, online services, and any service beginning before the 14-day withdrawal period expires.
Physical Goods (If Applicable):
- Standard 14-day withdrawal period applies to physical goods shipped to EU addresses
- Customer bears cost of return shipping
- Goods must be returned in original condition
- Refund processed within 14 days of receiving returned goods
Spanish Market Specific:
- Complies with Spanish Consumer Protection regulations
- Spanish customers may contact Spanish Consumer Protection Agency (AECOSAN) for disputes
- All communications available in Spanish upon request
Other Jurisdictions
Customers in other jurisdictions should review local consumer protection laws. This policy will be enforced to the maximum extent permitted by applicable law.
EU/SPAIN COMPLIANCE REQUIREMENTS
Mandatory Pre-Purchase Disclosures
Before completing any purchase, Spanish/EU customers are informed that:
- Digital content delivery begins immediately upon payment
- Service performance begins immediately upon purchase
- By proceeding with purchase, you expressly consent to immediate performance
- You acknowledge loss of withdrawal rights for digital content and immediate services
- Physical goods (if any) maintain standard 14-day withdrawal rights
Customer Consent Documentation
Your purchase confirmation serves as documented proof of:
- Express consent for immediate digital delivery
- Request for immediate service performance
- Acknowledgment of withdrawal rights waiver
- Agreement to these terms and conditions
Spanish Language Availability
Spanish translations of this policy and all terms are available upon request to ensure full understanding of your rights and obligations.
CUSTOMER RESPONSIBILITIES
By making a purchase, customers acknowledge that they have:
- Read and understood all product/service descriptions
- Verified system requirements and compatibility
- Accepted the final sale terms
- For EU/Spanish customers: Expressly consented to immediate performance and waived withdrawal rights where legally permissible
- Waived rights to refunds, returns, or exchanges where legally permissible
FORCE MAJEURE AND SERVICE INTERRUPTIONS
We are not liable for refunds due to:
- Technical issues beyond our control
- Internet connectivity problems
- Third-party service interruptions
- Acts of God, government actions, or other force majeure events
MODIFICATION OF SERVICES
We reserve the right to:
- Modify or discontinue products/services
- Update content or features
- Change pricing for future purchases
- No refunds for such modifications
CONTACT INFORMATION
For questions regarding this policy:
- Email: support@barcelonamomlife.com
- Business Hours: Monday – Friday, except for US and Spanish holidays, 9 AM to 5 PM CEST
- Response Time: Up to 48 hours
LEGAL ENFORCEABILITY
This policy constitutes a binding agreement between you and Barcelona Mom Life. If any provision is deemed unenforceable, the remainder shall remain in full effect.
Governing Law and Jurisdiction
This policy is governed by the laws of [Insert Your Business Jurisdiction].
For Spanish/EU Customers: Notwithstanding the above, Spanish and EU consumer protection laws shall apply to the extent they provide greater consumer protection than the governing law stated above. Any conflicts between this policy and mandatory Spanish/EU consumer protection provisions shall be resolved in favor of Spanish/EU law.
Dispute Resolution
Any disputes arising from this policy shall be resolved through the courts in Barcelona, Spain.
ACCEPTANCE
By completing a purchase on this website, you acknowledge that you have read, understood, and agree to be bound by this Refund and Return Policy.
IMPORTANT LEGAL NOTICE: This policy is designed to protect our business interests while providing clear expectations to customers. All customers are strongly advised to review purchases carefully before completing transactions.
Company Information:
Barcelona Mom Life
AP 27037
Barcelona 08080
Spain